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Ave67 Help Center – We're here for you, whatever the issue, whenever you need us

From account payments to bonus betting — find answers to any question right here.

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ave67

What do you need help with?

Choose a topic for a quick resolution

Account

Registration, login, password reset & profile updates

12 guides
Deposit

How to deposit via bKash, Nagad, Rocket & Bank Transfer

8 guides
Withdrawal

How to withdraw winnings, withdrawal limits & processing times

7 Guides
Bonuses & Promos

Welcome Bonus, Cashback & Wagering Requirements

10 Guides
Betting Rules

Sports bets, understanding odds & bet cancellation rules

15 guides
Security

Account security, two-factor authentication & fraud prevention

6 guides
Mobile App

Ave67 app installation, updates & mobile betting issues

5 guides
Responsible Gaming

Setting limits, self-exclusion & responsible betting guidelines

4 Guides
ave67

Getting started guide for new members

New to ave67? Follow these steps to get started

1
Register

Start by creating an account at ave67. Registration takes just 2 minutes using your mobile number or email. Make sure your details are accurate, as they'll be verified at the time of withdrawal.

2
Verify Your Identity (KYC)

Verify your account by uploading a photo of your national ID or passport. This is a one-time process and approval is typically granted within 24 hours.

3
Make your first deposit

Deposit directly from bKash, Nagad, or Rocket. A minimum deposit of ৳500 automatically unlocks a 100% welcome bonus.

4
Start Betting

Cricket, football, or casino — pick your favorite category. Before placing your first bet, it's worth understanding how odds work.

5
Withdraw your winnings

Submit your withdrawal request after winning. For verified accounts, funds are typically sent to bKash or Nagad within 1–3 hours.

6
Contact support

For any issue, ave67 support is available via Live Chat, email, or WhatsApp. Our team is with you 24 hours a day, 7 days a week.

Detailed Support

Select a topic tab to learn more

How to Deposit

Depositing at ave67 is quick and hassle-free. All major mobile banking methods in Bangladesh are supported — bKash, Nagad, and Rocket users can complete a deposit in just a few minutes.

Always make sure you're logged in to your ave67 account before making a deposit transfer. Funds sent from outside your account may not be credited to your balance — if that happens, contact support with your transaction ID.

bKash PaymentSend Money to ave67's official bKash number. Include your ave67 user ID in the reference field.
Cash PaymentOpen the Nagad app, go to "Payment", and send to the ave67 number. Include the amount and your user ID.
Rocket PaymentTransfer via the Rocket app or USSD (*322#). Save your transaction ID.
Bank TransferYou can also deposit directly via bank transfer. Contact support to get the bank account details.

If your balance hasn't updated after a deposit, contact live chat with your transaction ID and a screenshot. Most issues are resolved within 15 minutes.

Deposit Method Comparison
Method Minimum Time Status
bKash ৳500 Instant Active
Nagad ৳500 Instant Active
Rocket ৳500 5–10 minutes Active
Bank ৳1,000 1–3 hours Delayed

How to withdraw

Withdrawing your winnings from ave67 is simple and secure. Just make sure your account is verified beforehand — funds typically arrive within 1 to 3 hours for verified accounts.

To withdraw, go to "Withdrawal" in your dashboard. Enter the amount, select a method, and provide your bKash or Nagad number. Once the request is processed, you'll receive a confirmation by email or SMS.

Minimum Withdrawal AmountEach withdrawal must be at least ৳500. Requests below this amount will not be processed.
Daily LimitStandard members can withdraw up to ৳50,000 per day. Higher limits apply for VIP members.
First-time verificationYour first withdrawal may require additional verification. Please have your National ID ready.

If your withdrawal request takes longer than 24 hours, please contact support. Including your transaction ID helps resolve the issue faster.

Withdrawal Schedule
Method Time Maximum
BKash 1–3 hours ৳50,000
Nagad 1–3 hours ৳50,000
Rocket 3–6 hours ৳30,000
Bank 1–2 days ৳2,00,000

Account Support

Find solutions to any ave67 account issue right here — whether you've forgotten your password, can't log in, or your account is locked, a quick fix is always within reach.

Forgot your password?Click "Forgot Password" on the login page. An OTP will be sent to your registered mobile number.
Account Locked?Entering the wrong password 5 times in a row will temporarily lock your account. Please wait 30 minutes before trying again.
Profile UpdateYou can update your name, address, and phone number under the "Profile" section in your dashboard.
KYC VerificationUpload photos of both the front and back of your National ID card. Approval is typically processed within 24 hours.
Change EmailChanging your email requires support assistance for security reasons. Please reach out via Live Chat.
Want to close your account?Let support know. Self-exclusion is also available as part of our responsible gambling options.

Bonus & Promotions Support

Ave67's bonus system is straightforward, but it helps to understand a few key rules. Using your bonuses correctly can significantly improve your chances of winning. Here are answers to the most common questions.

Welcome bonus not receivedIf you didn't receive a bonus on your first deposit, make sure you're depositing for the first time from a new account.
How is wagering calculated?Bonus amount × wagering multiplier = total bet required. For example, a ৳1,000 bonus at x8 means you need to place ৳8,000 in bets.
Bonus expiredExpired bonuses cannot be recovered. Visit the Promotions page to explore current offers.
Promo code not working Check the code's expiry date and spelling. Each code can only be used once. If the issue persists, share the code with our support team.
ave67

Common issues & solutions

Here you'll find quick solutions to the most common issues ave67 users run into.

Page Not LoadingClear your browser cache or try a different browser. Switch from mobile data to Wi-Fi and try again.
Deposit failingUpdate your mobile banking app and check whether you've reached your daily transaction limit.
Withdrawal Taking Too LongRequests made on bank holidays or after midnight may experience delays. Contact support with your transaction ID.
OTP not receivedOTP delays can occur if you have network issues or DND mode enabled. Wait 2 minutes and try again.
Bet results not showingResults are typically updated within 30 minutes after a match ends. If there's a delay, refresh your "Betting History".
Live Stream Not WorkingMake sure you have a stable internet connection. Check that JavaScript and cookies are enabled in your browser.

Tips for staying safe

Keep these tips in mind to keep your ave67 account and funds secure.

Use a Strong PasswordUse a password of at least 8 characters combining letters, numbers, and special characters.
Only use your own deviceNever log in to ave67 from someone else's phone or a public computer.
Never share your password with anyoneave67 support will never ask for your password. If anyone does, it's a scam.
Keep notifications turned onKeep notifications enabled to get instant alerts about suspicious logins or transactions.
Verify the correct URLAlways access ave67 through the official website. Stay alert and avoid phishing sites.
Change your password regularlyChanging your password every 3 months significantly improves your account security.
ave67

Contact us directly

Can't find what you're looking for? Our support team is always ready to help

Live Chat

Click the chat button at the bottom right of the ave67 website. You'll typically get a response within 5 minutes.

Online now
Email Support

Email us for detailed issues or to send documents. You'll receive a full response within 24 hours.

support@ave67.ws
WhatsApp

For urgent issues, message us directly on WhatsApp — it's easier to share screenshots or videos there.

Available 24/7

General FAQs About the Help Center

Answers to the most frequently asked questions

Yes, ave67's live chat and WhatsApp support are available 24/7, all week. Messages sent at any time (Bangladesh time) are typically answered within 5 minutes. Email inquiries usually receive a detailed response within 24 hours.

Withdrawals are not possible without KYC verification. This is part of ave67's security policy and is in place to protect your funds. Uploading a photo of your national ID typically completes verification within 24 hours.

Wait 5–15 minutes first, as network delays can sometimes cause a lag. If it still hasn't arrived, grab the transaction ID and a screenshot from your mobile banking app and send them to ave67 Live Chat. The team typically resolves the issue within 15 minutes.

No. Under ave67's policy, each person may only hold one account. If multiple accounts are detected from the same device or IP address, both may be suspended. If you have two accounts, contact support and they'll help you close one.

Once a bet is confirmed, it remains saved in the system even if your connection drops. Reconnect and check your Betting History. If the connection was lost before the bet was placed, it will be cancelled and your funds returned to your account.

The ave67 app can be downloaded directly from the official website. Android users can download and install the APK file — just make sure to enable "Unknown Sources" in your phone's settings before installing. iOS users get full access through the mobile browser.

Still not resolved?

Our expert support team is always here for you. Get in touch now.

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